Axél in CUSTOMER SERVICE
Through its conversational interface, textual or vocal, Axél completely transforms the way companies interact with customers.
Thanks to a powerful system of Speech-to-Text conversion, Axél allows a high-quality level of phone interaction, with a human-like level and several positive effects in terms of service homogeneity and costs savings.
BOT – TEXTUAL CHAT
Textual Conversational interface that allows a natural language interaction, free from any pattern of guided conversation.
It can be used through Web Chat, Telegram, Fb Messenger and Skype.
BOT – VOCAL INTERACTION
Phone Conversational interface, based on NLP and TTS engine that allows a real interaction via Skype or a traditional phone call.
In customer care application, Axél applies semantic analysis to users’ requests and messages, in order to process and understand arguments and moods, and, through the BOT, providing on its own a punctual answer, with no need of human help, setting engagement level based on acquired informations.
Semantic analysis module that allows to parse emails and SMS for management purposes: for example, it can classify them into different categories as well as forward them depending on their priority or content.