Axél in PUBLIC ADMINISTRATION
Through a highly-sophisticated NLP system, Axél completely transforms the way citizens interact with Public Administration.
Axél, not only provides information services, but is also able to collect and forward to dedicate offices the requested data, in order to process them and elaborate the application. As a result, it dramatically increases the efficiency of public institutions.
The platform is able to process data coming from any IOT application and effectively work with any kind of tool made for behavior and sentiment analysis.
BOT – TEXTUAL CHAT
Textual conversational module that allows a natural language interaction, with no binding patterns or forced dialogue paths. It can be used through web chat, on Telegram, Facebook Messenger and Skype.
BOT – VOCAL INTERACTION
Vocal conversational module, based on NLP and TTS engine, that allows interaction through a regular phone call or via Skype.
Axél can be applied to Public Administration in order to evaluate the lenght of waiting lines.
The platform is able to suggest the most appropriate moment in which move to the office of interest. The system can proactively suggest to the users that have previously requested documents via CHATBOT, to avoid the offices if excessively overcrowded and the moment in which they get empty Axél provides these information matching real time data about weather and traffic.